Frequently asked question
Find answers to common queries and get the support you need for our services.
Yes, a memory card would be necessary to be able to record your videos. For our gadgets, we would recommend the Micro SD 128gb memory card.
Our cameras can cover a horizontal rotation of 355 degrees and a vertical rotation of 90 degrees.
Yes, our cameras are able to record surveillance.
Instead of cables and wirings, our gadgets function through Wifi.
You can be able to access your camera feed on your personal devices such as mobile phones, computers, etc. Just download the IP360 Home app for Otus or Tuya app for Peta.
All our gadgets are built to last no matter what the situation. However, we would recommend our Otus for indoors and our Peta for outdoors.
The products will only work with the app. You need to download the IP360 app for Otus and Otus+ and Tuya app for Peta. However, rest assured that all these apps are all easy to navigate and access.
Unlike CCTV, the IP Camera doesn’t need cabling making it easier to install.
Yes. To be able to store and manage your videos, you will need to download the IPC360 app for Otus and the Tuya app for Peta.
Yes. The products come with 1 month free cloud recording for IPC360 Home (OTUS Series) but Tuya (Peta) has additional subscription charges for cloud storage.
For gadgets that need replacement, this includes 1 month warranty for parts and services.
For a 128gb memory card, it can last up to 30 days loop recording.
You can create up to 6 accounts.
Yes, you can visit onetech.oors.com.ph for step-by-step tutorial.
Feel free to contact our Technical Support Hotline for any concerns. You can message or call or Viber us at +63 917 157 8324 or reach us via email at support@onetech.ph.
We do our best to ship orders within 24 hours from receipt. Standard shipping for Metro Manila and Luzon takes estimated 1-5 business days, while delivery to Visayas and Mindanao takes estimated 5-6 business days.
Here are our Standard Shipping Rates.
Note that orders sent from 4PM of Friday until Sunday will be arranged on the following Monday.
Here are our Standard Shipping Rates.
For Bulk Orders of more than 11 products and International Orders, Custom Shipping Fee will be sent. Feel free to contact us at sales@onetech.ph